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Popular questions
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How do I know if a store is open?
The store card shows live opening hours and whether ordering is available at your address.
Where can I track an order?
Open Orders, choose the active order, then see its current status, ETA and the help available.
What if an item is missing or damaged?
Open the order details and select Report an issue. Include the affected item, and a photo if it helps.
How do I book a service?
Select a service, describe the job, pick a time, review the price or quote, then confirm.
How are refunds handled?
The case timeline shows the decision and, when a refund applies, its return to your original payment method or wallet.
How can I pay?
Cash on delivery, your Apna Kaam wallet, JazzCash or Easypaisa, or a card on the payment provider's secure page. Checkout shows the methods available for your order.
How do I join as a vendor or rider?
Open the partner page for your work, review the requirements, complete registration and follow your verification status.
How do I delete my account?
You can delete your account from the app's settings, or follow the steps on our account deletion page.