Account control

Close your account with confidence.

Review the steps and any records that may need to be retained before you request deletion.

In the mobile app

Open Profile → Settings → Delete My Account, then confirm.

Without app access

Email privacy@apnakaam.pk with your registered details and the subject “Apna Kaam Account Deletion Request”.

Before you request

Complete or cancel active orders and bookings. Resolve outstanding balances, refunds or disputes first.

What happens next

After identity verification, eligible data is deleted or anonymized and your sessions and access end.

Some records remain

Tax, transaction, identity, safety and dispute records may be retained for the periods in the current Privacy Policy.

Open the official deletion process

Need help without app access? Email privacy@apnakaam.pk from your registered address with your name, number and account type.

Open the deletion process

Official account deletion page

Delete your Apna Kaam account

This page explains how customers, vendors, riders, drivers and service workers can request permanent account deletion and what happens to their associated data.

Request deletion by email Review retained data

Contents

Option 1 · In the app

Delete your account from Apna Kaam #

Open Profile
Sign in to the Apna Kaam app and open your Profile.
Open Settings
From your Profile, open Settings.
Select Delete My Account
Tap Delete My Account at the bottom of Settings.
Confirm
Read the notice and tap Delete. Your account is scheduled for deletion and you are signed out. Order and payment history is retained.

Before deletion, complete or cancel active orders, bookings and deliveries. Outstanding payments, refunds, disputes or safety investigations may need to be resolved first.

Option 2 · Without app access

Send a deletion request by email #

Send the request from your registered email address where possible. We may contact you using the registered email or mobile number to verify account ownership.

Send to: privacy@apnakaam.pk
Email subject: Apna Kaam Account Deletion Request
Include: Full name, registered mobile number or email, and account type
Account types: Customer, Vendor / Merchant, Rider / Driver, or Service Worker

Create deletion request email

What deletion covers

Data deleted or anonymized #

After verification and completion of any required account checks, Apna Kaam will close the account and delete or anonymize personal data that is no longer needed. Some records must be retained for the periods listed below.

Account profile
Name, profile details, optional profile photo and account preferences, except identity records that must be retained.
Contact and address data
Registered contact details and saved addresses, except information contained in legally retained transactions or disputes.
Optional and marketing data
Marketing preferences and optional data that is no longer required for another stated purpose.
Platform access
Login access, active sessions and the ability to use the deleted account will end after processing.

Deletion does not remove records that Apna Kaam is required to keep for tax, payment, fraud-prevention, identity verification, legal, safety, dispute-resolution or regulatory purposes. Retained records are kept only for the applicable period and purpose.

Retention schedule

Data that may be retained #

The following periods are taken from the applicable sections of Apna Kaam’s Combined Privacy Policy. The period depends on the account type and record category.

Account type	Record category	Retention stated in policy
User / Customer	Order and transaction records	7 years
User / Customer	Order-level location history	2 years
User / Customer	Technical logs	90 days
User / Customer	Marketing data	Until consent is withdrawn
Vendor / Merchant	Financial and transaction records	7 years
Vendor / Merchant	CNIC and identity records	5 years after account closure
Vendor / Merchant	Communication logs / system logs	3 years / 2 years
Rider / Driver	Identity / financial records	5 years after closure / 7 years
Rider / Driver	Trip records / raw GPS logs / penalty records	3 years / 90 days / 3 years
Service Worker	Identity and background-check / financial records	5 years after closure / 7 years
Service Worker	Booking records / active-booking GPS logs / penalty records	3 years / 90 days / 3 years
Service Worker	Customer reviews and ratings	Permanent (part of the professional profile)

For the complete wording and account-specific provisions, read the Combined Privacy Policy.

After you submit

What happens next #

Request received
The privacy team records your deletion request.
Ownership verified
You may be asked to confirm the registered email, mobile number or other account details.
Account reviewed
Active orders, balances, refunds, disputes and legally required records are checked.
Deletion completed
The account is closed and eligible data is deleted or anonymized. Retained records remain restricted for their stated period.

Privacy-rights requests are answered within a maximum of 30 days under the policy, subject to identity verification and any lawful retention requirements.

Frequently asked questions

Account deletion questions #

Can I request deletion if I cannot sign in?

Yes. Email privacy@apnakaam.pk with the registered account details. Apna Kaam may ask for additional information to verify ownership.

Is uninstalling the app the same as deleting my account?

No. Removing the app from your device does not delete your account or associated data. Use the in-app deletion option or send an email request.

Can all records be deleted immediately?

No. Certain identity, transaction, payment, trip, booking, safety, dispute and legal records may be retained for the periods listed above.

Can I cancel a deletion request?

Contact the privacy team immediately. Cancellation may be possible only before the account-deletion process is completed.

Who can I contact about my request?

Email privacy@apnakaam.pk. General support is also available at contactus@apnakaam.pk.

Email template #

Subject: Apna Kaam Account Deletion Request

Full name:
Registered mobile number (with country code):
Registered email address:
Account type: Customer / Vendor / Rider-Driver / Service Worker

I request deletion of my Apna Kaam account and associated personal data. I understand that certain records may be retained where required by law or for legitimate tax, payment, fraud-prevention, identity-verification, safety, dispute and regulatory purposes.